Optimize your IT management with GLPI - Support and Billing in Mexico
GlobalSoft is an official GLPI partner in Mexico, based in Monterrey. We offer local invoicing and support in Spanish. Manage assets, tickets, projects and more.
Our experience with Free Software tools allows us to support the process of implementation, parameterization, training and support of GLPI.
GLPI, GLPI in Mexico, GlobalSoft partner of GLPI, GLPI in Monterrey, glpi billing support
Optimize your IT management with GLPI - Support and Billing in Mexico
GlobalSoft is an official GLPI partner in Mexico, based in Monterrey. We offer local invoicing and support in Spanish. Manage assets, tickets, projects and more.
Our experience with Free Software tools allows us to support the process of implementation, parameterization, training and support of GLPI.
GLPI, GLPI in Mexico, GlobalSoft partner of GLPI, GLPI in Monterrey, glpi billing support
What does GLPI do?
It is an ITSM (IT Service Management) tool that supports and facilitates the decision making of IT service managers.
It helps to plan and manage IT changes in the simplest way, to solve incidents and problems efficiently and also makes it possible to reliably control your company's IT budget and expenses, managing your technology infrastructure and service desk at low cost.
What does GLPI do?
It is an ITSM (IT Service Management) tool that supports and facilitates the decision making of IT service managers.
It helps to plan and manage IT changes in the simplest way, to solve incidents and problems efficiently and also makes it possible to reliably control your company's IT budget and expenses, managing your technology infrastructure and service desk at low cost.
Service desk
Organize your support easily with GLPI: manage incidents / requests, create forms, define SLAs, provide the best experience to your customers.
- Tickets.
- Problems.
- Changes.
- Statistics.
- Forms.
- Recurring tickets.
Mesa de servicio
Organize your support easily with GLPI: manage incidents / requests, create forms, define SLAs, provide the best experience to your customers.
- Tickets.
- Problems.
- Changes.
- Statistics.
- Forms.
- Recurring tickets.
Main GLPI functionalities
Principales funcionalidades de GLPI
Incident management and service desk requests.
Generation of customizable business rules per entity to generate requests.
Administration of customizable SLA escalations per entity.
Assignment of requests to an area according to the category they belong to.
Reassign requests to a specific area or user.
Approval or rejection of the application.
Possibility to add comments to the request.
History of status changes and interventions of the user who generates the request and the technician who attends it.
Project and contract manager.
Discover how GLPI transforms IT management
A flexible and powerful solution to optimize your IT infrastructure with GlobalSoft as your strategic partner.
Descubre cómo GLPI transforma la gestión de TI
A flexible and powerful solution to optimize your IT infrastructure with GlobalSoft as your strategic partner.
Through ITMS processes we are able to control the life cycle of the software and infrastructure.
Through processes and metrics we support your company in the optimal use of resources.
The service desk and the different functionalities of GLPI and our specialized consulting allow you to standardize the flow of your IT operation.
Through ITMS processes we are able to control the life cycle of the software and infrastructure.
Through processes and metrics we support your company in the optimal use of resources.
The service desk and the different functionalities of GLPI and our specialized consulting allow you to standardize the flow of your IT operation.
Implement your service desk and asset management with us obtaining benefits such as:
- Initial platform setup, installation, configuration and parameterization.
- Specialized support for first, second and third level.
- Configuration of users, entities, rules and mass loading of assets.
- Advice on service management processes aligned with best practices.
- Cloud infrastructure, maintenance and support.
Implementa tú mesa de servicio y gestión de activos con nosotros obteniendo beneficios como:
- Initial platform setup, installation, configuration and parameterization.
- Specialized support for first, second and third level.
- Configuration of users, entities, rules and mass loading of assets.
- Advice on service management processes aligned with best practices.
- Cloud infrastructure, maintenance and support.
Solutions that fit your business
Your next tool is here. Browse the store and discover it.
Soluciones que se adaptan a tu empresa
Your next tool is here. Browse the store and discover it.
Quote with us
Start transforming your experience today!
Cotiza con nosotros
¡Empieza a transformar tu experiencia hoy!